STAY TUNED: New series of livestream interviews by #bydesignconf is coming this autumn.

“Find inspiration in everyday life”

The graphic designer, filmmaker and Pentagram partner talks about how her family’s experience fuels her work, how her conscious effort to be present lets her notice more, and the magic of creating design that allows for unexpected things to happen.

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“Good services are designed”

The author and service designer talks about how bad government services waste taxpayers’ money, explains why services are only as good as their weakest link, and shares some of the best practices from the 5 years of being the director of design and service standards for the UK government.

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Lou Downe at By Design Conference Play Register for free to unlock this content